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Ecco US Reviews

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Overall Rating

4.5
6 Reviews
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About Ecco US

us.ecco.com is the official online store for ECCO, a renowned footwear and accessories brand. The website offers a wide range of products, including shoes and bags for both men and women. They often have promotions such as $50 off your order when you buy 2 or more shoes or bags. They also offer up to 50% off on all sale shoes.

In terms of services, they provide a comprehensive customer support system. Customers can track their orders, find a store near them using the Store Locator, and return their purchases by filling out a return form on the website. They also offer a size chart for both women's and men's shoes to help customers find their ideal ECCO shoe size.

Additionally, customers can register for an online account to start enjoying exclusive online shopping benefits. They also provide a shoe care guide with tips and tricks for cleaning ECCO shoes. The website also highlights ECCO's commitment to sustainability and social responsibility.

They also offer a service where customers can shop online and pick up their purchases in-store. This service allows customers to add products to their shopping cart and select 'Pick Up In-Store' at checkout to find a preferred store near them. As soon as the order is ready, the customer will be notified and able to pick it up.

Ecco US Pros & Cons

Pros of us.ecco.com:

  • High-Quality Products: ECCO is known for its high-quality shoes and accessories.
  • Wide Variety: Offers a wide range of products, including shoes, bags, and accessories.
  • Efficient Ordering and Delivery: The ordering process is efficient, and delivery is prompt.
  • Discounts and Promotions: Offers discounts such as 30% off select styles, 40% off select bags and accessories, and buy 2 get 1 free select shoe care and accessories.
  • Sustainability: Committed to sustainability.
  • Free Shipping: Free standard shipping on orders above $150.

Cons of us.ecco.com:

  • Customer Service Issues: Some customers have reported poor customer service experiences, including difficulties with returns and refunds.
  • Quality Issues: Some customers have experienced quality issues, such as soles peeling off after not wearing the shoes for a while.
  • Return Policy Issues: Some customers have faced challenges with the return policy, including being told to return items in person despite being an online purchase.
  • Color Fades: Some customers have reported that the color of the shoes fades over time.

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Ecco US Customer Reviews (6)

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Lorraine Andrews
Lorraine Andrews
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Feb 12, 2023
Clarimunda Ferland
Clarimunda Ferland
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Feb 9, 2023
Benjamin Mauer
Benjamin Mauer
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Feb 8, 2023
Alphonse Benavidez
Alphonse Benavidez
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Feb 7, 2023
Frances Warner
Frances Warner
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Feb 7, 2023
Ricky Urbano
Ricky Urbano
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Feb 7, 2023

Ecco US Customer’s Q&A

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Ecco US Features and Benefits

Shopping at us.ecco.com offers several key features and benefits:

  • High-Quality Products: ECCO is known for its high-quality shoes and accessories.
  • Wide Variety: ECCO offers a wide range of products, from shoes to bags.
  • Efficient Ordering and Delivery: The ordering process is efficient and delivery is prompt.
  • Discounts and Promotions: ECCO USA offers 30% off select styles, 40% off select bags and accessories, and buy 2 get 1 free select shoe care and accessories.
  • Employee Benefits: Benefits include Medical Insurance (including Vision and Prescription), Dental Insurance, Disability Insurance, Life Insurance, 401 (k) plan with Company Match, Flexible Spending Accounts, Free, 24-7 Employee Assistance Program.
  • Sustainability: ECCO cares for the world we live in and is committed to sustainability.

These features and benefits make shopping at us.ecco.com a unique and rewarding experience. Enjoy your shopping!

Ecco US Pricing

ECCO offers a variety of products with different price ranges. Here are some examples:

  • Women's Shoes:

    • ECCO soft 7 Women's Nubuck Zip Bootie: $64.99 - $185.00
    • ECCO dress classic 15 Women's Leather Chelsea Boot: $129.50 - $185.00
    • ECCO sculpted lx 55 Women's Leather Block-Heeled Loafer: $199.99 - $280.00
  • Men's Shoes:

    • ECCO street ace ral7000 Men's Leather High-Top Sneaker: $245.00 - $350.00
    • ECCO st.1 hybrid Men's Leather Dress Shoe: $149.99 - $250.00
    • ECCO golf s-three boa Men's Leather Gore-Tex Golf Shoe: $182.00 - $260.00
  • Bags:

    • ECCO pinch soft large Leather Pinch Crossbody Bag: $179.99 - $400.00
    • ECCO tote pebbled Leather Tote Bag: $339.99 - $375.00

For the most up-to-date pricing, it is recommended to visit the official ECCO website at us.ecco.com.

About us.ecco.com Payment Method?

The website us.ecco.com accepts the following methods of payment: credit card and PayPal. When an order is placed, the credit card payment is processed when the order is shipped. PayPal payments are taken at the time of ordering. The transaction is always secure. At this time, orders can only be accepted from devices with IP addresses within the US and only with credit cards drawn on US banks.

Ecco US FAQs

FAQ

Ecco US Alternatives

Here are some alternatives to us.ecco.com:

  1. Allbirds: Known for its comfortable and stylish footwear.
  2. Oofos: Offers high-quality, handcrafted footwear that prioritizes comfort and durability.
  3. Rockport: Renowned for its comfortable and stylish footwear.
  4. Mephisto: High-quality, handcrafted footwear that incorporates advanced technology.
  5. Florsheim: High-quality, stylish men's dress shoes that blend classic craftsmanship with modern design.
  6. Skechers: Known for its comfortable and stylish sneakers.
  7. Allen Edmonds: High-quality, handcrafted men's footwear, particularly dress shoes and boots.
  8. Camper: Spanish footwear and clothing brand known for its contemporary and innovative designs.
  9. Johnston & Murphy: High-quality, classic American style footwear and accessories.
  10. Merrell Boots: Known for its high-quality hiking boots and outdoor shoes.

Each of these brands offers a unique shopping experience and may have different product offerings, prices, and customer service policies. It's recommended to visit their websites to learn more about their products and services.

FAQ

How To Open A Ecco US Account?

To open an account on us.ecco.com, follow these steps:

  1. Visit the ECCO® official online store.
  2. Look for the "Create Account" or "Register" option.
  3. Fill in the required information, such as your email address and password.
  4. Agree to the Privacy Policy.
  5. Click on the "Create Account" button.

Once the account is created, you can enjoy benefits such as Free Shipping on all orders, advance notice on new collections, pre-order opportunities, sale events, and more. You can also visit an ECCO Retail Store for a complimentary shoe shine and a one-on-one fit and style consultation.

Remember, when shopping online, your order will ship within 1-2 business days. If you have any questions, please contact the Customer Service Department.

For your convenience, you can return your online purchase to any of the ECCO Retail and Outlet stores in the United States. Please bring your email order confirmation, packing slip, the credit card you used to make the purchase, and a valid photo ID.

Thank you for registering an account at ECCO® Shoes! Enjoy your shopping experience.

FAQ

Does Ecco US offer free shipping?

Yes, Ecco US offers free standard shipping on orders over $150.
FAQ

What is Ecco US's return policy?

Ecco US accepts returns within 60 days of purchase.
FAQ

How can I contact Ecco US customer support?

They are available at eccousa@ecco.com on week days office hours.
FAQ

How long does it take my Ecco US order to arrive?

Ecco US orders are automatically accepted, leave warehouse within 72 business hours of receipt & arrive within 7-10 business days of UPS standard delivery.
FAQ

How do I track my order on us.ecco.com?

To track an order on us.ecco.com, follow these steps: - Go to the Track Your Order page on the website. - Submit the order number and email address associated with the order. - The current status and expected delivery date of the order will be displayed.

If there's a need to cancel the order, contact ECCO Customer Service via email at eccousa@ecco.com. The Track Your Order link is located at the bottom of any page under SERVICES. Enter the order number, email address, and billing zip code to check the status of the order. It's just that easy.

FAQ

About us.ecco.com Prices and Cost?

The ECCO online store offers a wide range of prices for their products. For instance, there are items priced from $0-$50, $50-$100, $100-$200, and $200-$400. There are also special offers available. Customers can get $50 off their order when they buy 2 or more shoes or bags. Additionally, there are sales where customers can save up to 50% off all sale shoes. It's important to note that the prices on the ECCO website are the same as they are in-store, excluding any exclusive online or in-store promotions. However, ECCO does not offer price matching with any external partners. Please note that these details are subject to change and it's recommended to check the ECCO website for the most accurate and up-to-date information..

FAQ

About us.ecco.com Popular Products and Services?

ECCO® is a popular brand known for its comfortable shoes. The official online store, us.ecco.com, offers a wide range of products. Some of the popular products include the ECCO WOMEN'S SOFT 7 SLIP-ON, ECCO POT BAG, ECCO MEN'S ST.1 HYBRID SLIP-ON, ECCO WOMEN'S SOFT 60 SNEAKER, and ECCO MEN'S SOFT 7 CITY SNEAKER. They also have a new collection featuring the ECCO WOMEN'S SOFT 60 TWO-STRAP SNEAKER and the ECCO MEN'S SOFT 60 SNEAKER. In addition to shoes, ECCO® also offers a variety of bags and accessories. They often run promotions such as $50 off your order when you buy 2 or more shoes or bags, and up to 50% off all sale shoes. ECCO® is known for its unique all-over wave pattern, which can be found on their sneakers and tote bags. The brand is recognized for its quality Danish design and the comfortable walking experience their shoes provide. ECCO® shoes are available in a myriad of colorways, materials, and styles, catering to men, women, and kids..

FAQ

us.ecco.com Return Policy?

Return Policy: If not satisfied with a purchase, it may be returned for a full refund of the purchase price paid minus all shipping charges. Items must be unused and unworn to be accepted for a refund. A credit will be issued to the original form of payment. Returns should be shipped within 30 days of the original shipment with the receipt from the purchase. All returns must be sent back using the returns label that was included in the original shipment. ECCO may refuse to accept returns that were purchased in violation of ECCO policies, including ECCO's no resale policy. Products purchased for resale are not eligible to be returned unless defective.

Shipping Policy: Orders are generally shipped within 2-3 business days. If unable to ship items within 30 days, the order will be cancelled and a full refund will be received. A street address is required for all deliveries. At this time, only merchandise within the continental US, Alaska and Hawaii can be shipped. Shipping and handling charges are not refundable.

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